Frequently Asked Questions
WHEN WILL MY ORDER BE SHIPPED?
Matcha Maiden orders in stock are usually dispatched within 1–3 business days of your purchase. The time it takes to arrive depends on your location and the shipping option you choose.
WHAT SHIPPING METHODS DO YOU USE?
We primarily use regular Australia Post services (except in the US). However, we make exceptions for stockists and bulk orders. We can also accommodate specific requests for express post, tracking, and international options. Please email us if you would like to make a request.
HOW MUCH DOES SHIPPING COST?
Shipping is free within Australia and the USA for orders over a certain value. We also offer Express Postage as well as International Postage. View Shipping Information.
WHERE DO YOU SHIP?
Matcha Maiden loves to please the people and her matcha family is growing so quickly – she now ships globally!! View Shipping Information.
CAN I COLLECT MY ORDER IN PERSON?
No, orders can only be delivered by post.
WHERE CAN I PURCHASE YOUR PRODUCTS?
Matcha Maiden is so grateful to have hundreds of beautiful stockists in the matcha family. Please see our stockist page for details.
CAN I BUY IT IN BULK?
Yes, definitely. Our matcha is available for bulk and wholesale orders. Please email us if you are interested.
HOW DO I BECOME A STOCKIST?
Matcha Maiden’s mission is to spread the matcha magic so is always open to new partners in crime. Please email us if you are interested in being our next potential match(a) made in heaven!
WHAT IF I’M EXPERIENCING ISSUES WITH YOUR WEBSITE?
If you are having trouble checking out or other website issues please send us an email and we will respond to you as quickly as possible.
WHERE IS YOUR PRODUCT FROM?
Our matcha is sourced from the original matcha mecca in Kyoto, Japan.
WHAT IS YOUR ORGANIC CERTIFICATION?
Our product is certified JAS organic by the Ministry of Agriculture, Forestry, and Fisheries of Japan, and is grown with only natural organic fertilisers and no agricultural chemicals or pesticides. JAS certification standards are stringent and accepted by the Australian organic certification bodies, so we have avoided double certification to help keep our matcha affordable and accessible for the communi-tea.
HOW MUCH SHOULD I USE?
One serve is 2g or about half a teaspoon. However, more can be used to create a stronger matcha flavour (if you’re as matcha-mad as we are) and a more vibrant colour green in the final product that you mix it with.
IS THERE CAFFEINE IN MIX N MATCHA?
Yes, matcha powder contains caffeine however much less than regular coffee. 1 gram of matcha contains about 25-30mg of caffeine while regular coffee contains about 80-100mg. Further, matcha powder also contains L-theanine which has a calming effect on the body and tempers the jittery effect that caffeine can otherwise cause. For that reason, we think matcha is much better caffeine source than regular coffee.
CAN I USE WHILE PREGNANT OR BREASTFEEDING?
The level of caffeine in matcha is below the recommended maximum for pregnant/breast feeding women, but it is still recommended to keep caffeine levels low during pregnancy. We recommend you consult your doctor to assess things on a case by case basis depending on your regular personal caffeine consumption and other factors. Congratulations on the matcha-mini!
WHAT IF I HAVE FURTHER QUESTIONS OR FEEDBACK?
Matcha Maiden loves to hear what you think and what ideas you can come up with. Please email us with any further questions or suggestions, we would love to hear from you.